Since 2003, we’ve understood that security is often the first and last people that customers interact with, so that experience needs to be positive, even when our team may be enforcing the house rules and policies. With hospitality and leisure operations in most major UK cities, we can provide a security team that puts ‘guest experience’ first.
We also understand that brand and image matter, especially with front-of-house services, so we can provide a variety of standard and customised uniforms to truly provide the look that aligns perfectly with your venue. As well, with our live streaming body-worn video, radio hire, and cloud-based incident and scheduling software, the technology we use makes a real difference to our customers and allows them to focus on running their venue, rather than managing security.
We have exceptional relationships with Police constabularies and many Council licensing teams. FGH Security is also a founder member of the UK Door Security Association (UKDSA), Security Industry Authority (SIA) Nighttime Economy Steering Group and a committee member of multiple Pubwatch Schemes.
Finally, our FGH Security can provide APLH and Conflict Management training to your team and our scientific approach to recruitment and training ensures that all our team members have advanced Physical Intervention training.
We understand how frustrating it can be when companies regularly send different team members who are unfamiliar with your venue. Our aim is to always provide the same team week in, week out and avoid making any changes where possible. Where that isn’t possible, we use our state-of-the-art technology to provide an electronic video induction of your venue before any team member arrives on site.
We have a fully paperless incident recording and reporting process along with living streaming body-worn video, meaning that all information is available to you in real-time via your app-based dashboard. You will always have the most up to date information about your venues.
At FGH, we understand that if we look after our team, they will look after you. As such we have invested in an industry leading benefits package and have Mind Wellbeing Gold Accreditation, as well as being a member of the Real Living Wage Foundation.
Alongside frequent site visits and consultation with industry experts, we regularly complete ‘mystery shopper visits’. This ensures that your customers are always receiving the best service, and that any issues are dealt with quickly and efficiently.