2 minutes reading time | 22nd November 2019
On Wednesday night (20th November 2019) FGH Security was presented with the awards for ‘Customer Care Initiative of the Year’ and ‘Security Guarding Company of the Year under £25m Turnover’ categories at the Security and Fire Excellence Awards 2019 at the Hilton, Park Lane, London, hosted by Tess Daly.
The Security and Fire Excellence Awards celebrated its 20th anniversary this year with over 1,000 industry professionals coming together to celebrate all of the exceptional achievements within the fire, safety and security sectors.
The Customer Care Initiative of the Year award recognises our commitment to our team. We have installed a Learning Management System (Team Portal) to give each FGH team member a personalised online learning presence. This enables compulsory training for all employees or highly specialised training for a small group, to be completed quickly and easily. This increases employee loyalty & staff retention, developing our company culture. Customers can also supply their own training material and be sure this has been distributed to our team.
The Security Guarding Company of the Year under £25m Turnover position was secured by showing how our Security Guards live by our company values. Looking After The Team. Give Something Back. Be Great Today, Better Tomorrow. We also recently received a MIND Workplace Wellbeing Silver Award which saw our employee net promoter score rise from 64% to 76% and won a place on the Sunday Times Top 100 Employers due to our work on employee engagement. We are delighted that our Security Guards have been recognised for this.
Commenting on both the awards, Managing Director, Peter Harrison said, “Winning one award is amazing. Winning two is unbelievable! We are extremely happy to be recognised. I’d like to thank all of our team members who work hard to make awards like this possible. The senior managers, support team, trainers, supervisors and team on the ground who incorporate our company values into everything they do.”