London – SIA Door Supervision incl. Emergency First Aid

The course covers all aspects of the security industry including, Customer Service, The SIA and Licensing, Health and Safety, First Aid, Searching Procedures, The Law, Drugs, Reporting Procedures, Strategies to deal with conflict, Counter Terrorism Awareness, Strategies to escape an attacker, Strategies to escort a customer from the premises.

This qualification is aimed at anyone wanting to work as a security guard or door supervisor in the UK. Under the Private Security Industry Act 2001, all door supervisors must hold a license to practice issued by the Security Industry Authority (SIA).

The BIIAB Level 2 Award for Working as a Door Supervisor within the Private Security Industry is a nationally recognised qualification and is endorsed by the SIA and regulated by Ofqual. Successful completion of this course enables a door supervisor to meet one of the requirements to apply for their license.

We also offer this SIA Course in Manchester and Lancaster.

Detailed Course Outline:

Day 1 – Emergency First Aid at Work

Day one of the SIA Course in London includes a FREE EFAW qualification, typically valued at £99. This course covers the basics of first aid provision and will enable you to deliver first aid safely, both in and outside of work. Students will learn the roles and responsibilities of a first aider; how to deal with an unresponsive casualty, manage external bleeding, assess first aid incidents, and much more. This is a separate qualification to the BIIAB Level 2 Award in Door Supervision and you will receive a separate RQF Certificate.

Day 2 – Working in the Private Security Industry

On day two of your course forms an overview of what it means to work in the private security industry in the UK. Candidates learn about fire safety and emergency procedures and how best to enact them and health and safety as a security operative. You will also be taught communications best practices, and practice using radios. This is in addition to content covering the safeguarding of vulnerable people and counter-terrorism awareness, explicitly students will learn how private security can be a key barrier in the prevention of terrorism.

Day 3 – Working as a Door Supervisor

Day three of the Course covers more detail about the role of a Door Supervisor, including licencing and the legalities of the role. Students will be taught how to manage customer expectations, including queueing and searching and when it is appropriate to reject or remove a customer from a venue.

 Day 4 – Conflict Management

Day four of the course combines practical with theory as candidates are taught the theories that underpin conflict management and why it is a key tool in any door supervisor’s arsenal. You will be taught de-escalation and how to defuse situations using positive communication. This is then enacted through scenarios based on real-life situations our trainers have faced themselves, to provide an insight into what it is like to work frontline as a door supervisor.

 Day 5 – Assessment Day

The term ‘assessment day’ may sound daunting, but it is nothing to worry about, our trainers will make sure you are ready and confident before you sit any assessments. The assessments are for the previous three days, which include a mixture of multiple-choice exams, filmed assessments on searching, the use of communication devices and conflict management and a written assessment in which you will be writing an incident report. FGH is an inclusive training provider and adept at making reasonable adjustments for students with additional learning needs.

 Day 6 – Physical Intervention

Day six of the course starts with delivering the concept of physical intervention and when and why door supervisors need to use this. Students will learn to apply practical physical intervention skills by our expert trainers, who will guide them through the techniques, with plenty of practice with your course mates until you are confident in your ability to utilise what you have learned.

 Day 7 – Physical Intervention & Assessments

The final day of the SIA Course in London continues with learning higher-level physical intervention techniques before practice utilising them synchronously with your conflict management skills in more real-life scenarios. This will then be recorded for the examining body to evidence the competency of your physical intervention skills.

*English Language

Learners should, as a minimum, have language skills in reading, writing, speaking and listening at Ofqual Level 1 or equivalent.  Please contact us if you have any doubt about whether you meet this criterion.