Christmas Event Security: Hyde Park Winter Wonderland

Our Christmas Event Security teams had a busy, and festive, December.   The largest of our Christmas deployments was Hyde Park Winter Wonderland, Europe’s largest Christmas event.  This was our first year delivering security to this event and we enjoyed it immensely.  The success of our deployment was due to our commitment to our brand promises of the friendliest and best trained team out there.

We delivered 82,249 hours of Christmas event security provision over 47 days.  The event received more than 2 million visitors between 19th November and 4th January.  Our team braved both Covid-19 and the ever pleasant British weather with smiles all round as we worked to provide a safe and entertaining experience to all 2 million people.  We would like to thank each and every one of them for their hard work.

To deliver our Christmas Event Security series, we recruited and trained over 300 new managers, supervisors and door supervisors, providing a high level of security awareness and delivery, as well as industry-leading customer service.

Mark McQuade, our Operational Risk Manager, led the event alongside Events Operations Manager Amy Stanley. Speaking about the event, Mark said:

“It was a pleasure to be part of a team that went from strength to strength.  Assisting in creating memorable moments for our visitors that will last a lifetime was an added bonus.  The whole event was spectacular.  I can’t wait to be part of it again in 2022”

Senior Operations Manager, Emily Beardow also commented:

“I would like to thank you all for your hard work, and never wavering ability to by dynamic on our wonderful event Winter Wonderland. I was particularly impressed with all of your control room team – who were all such a calming and confident presence in the room, it’s great to see so many strong ladies representing the security industry.”

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The support team is passionate about ensuring our people have all the tools they need to get their jobs done to a high level and keep people safe. Our training never stops, and we all take part in ongoing executive education which is themed around Leadership, Lean, Mindfulness and Teamwork.

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