FGH Security Ethos is ‘Quality People in Quality Places’. Our staff are the key to our success and we appreciate that our business standards are mutually contingent; you cannot have one without the other. We have a reputation as outstanding employers: every year we receive thousand of applications for a limited number of vacancies. When people come on board they rarely want to leave.
Potential candidates can expect to undergo a rigorous selection process including; an online application form, vocational and competence assessment, a one on one interview with our HR Manager and Operations Manager, relevant SIA training from our award winning training division, a full company induction, comprehensive screening to BS7858 and continuing professional assessment and mentioning.
We look for adaptable, friendly and customer-service orientated personnel who can be fully integrated within our core values of ‘Staff, Clients, Community’.
All new starters are subject to a 12 week probation period. Benefits our staff can look forward to include:
Extensive vocational training and support
360 degree staff support and appraisal system
A uniform they are proud to be seen in and is fit for purpose
A staff benefits scheme set up in coordination with local businesses
Incremental pay rises in line with career progression
A Pension that everyone is eligible for irrespective of age or earnings
Recognition of quality and loyalty through staff awards
Regular surveys with a chance to feed back to company directors
Recreational activities including staff parties and team based pursuits
As a renowned security supplier and employer we recruit and retain the highest quality of staff. Staff remain with us because of our open approach to employee relations.
At FGH Security we pride ourselves in providing peace of mind for our clients and alleviating any concerns they may have regarding security. From the initial point of contact our clients have a dedicated senior team member available to discuss any requirements. Our experienced team is focused upon providing achievable tailored solutions to individual business and organisational needs. Our aim is to make your life as easy as possible.
Potential clients can expect such benefits as: a dedicated managerial and directorial contact available 24 hours a day, 365 days a year, our team to be fully integrated in the values of your business, and a training packaged engineered to your needs.
On contracting our services we will continue to monitor your operational requirements and adjust our services where necesary to best suit your business needs. We operate an ISO9001 Quality Management System and utilise processes including:
Personalised Customer Service Questionairres
Transparent Mystery Customer Audits
Representation of your Business Needs
Review Meetings as often as you like
Assistance with your core business strategy
We hard for our clients from day one of meeting them until the last moment they require us. Our client retention rate is over 98%. We will not set minimum contract lengths or have a minimum cancellation period – we do not need it because we know you will be impressed by our added value service.
We encourage our whole team to assist you in whatever way they can, this can including carrying out duties that are not always security based.
Additionally our directors and senior management team, often free of charge, will be available to you in the following areas:
Health and Safety
Marketing & Promotion
Human Resource Advice
Extensive Networking Opportunities
Our testimonial indicate we have hundreds of happy customers who are willing to vouch for our services.
We are firmly rooted within our community and work in conjunction with learning providers to encourage the long-term unemployed into sustainable employment. We offer work placements, internships and apprenticeships with a view to nurturing talent within the industry. We have been recognised by winning the Committment to Skills category at the 2014 Red Rose Awards. Amy Stanley, our Business and Administration Level 3 apprentice, has been awarded Most Dedicated Apprentice 2013/2014 by Lancaster and Morecambe College.
FGH is committed to sustainable development and is keen to champion environmental initiatives throughout the company. We believe in sustainable delivery for all our services and encourage our staff to live healthy and active lifestyles. We provide free kit for team sports and have our own football, rugby and running teams. The management team often participate in physically active team building exercises such as fell walking and climbing. We are working towards ISO 14001, consistently meet our own stringent recycling targets and advocate environmentally friendly means of transport through cycle and walk to work days, car sharing initiatives and the Bike2work Scheme.
We are a keen supporter of local charities and regularly raise money for our chosen causes. Charities that we support include: Unique Kidz, CancerCare, Movember and Round Table. Our charitable ethos is communicated and encouraged across our workforce.
Our current target initiative is FGH EVE Manchester 2014. This builds on FGH EVE 2012 in which 100 women, mainly students and leisure industry and nursing staff attended our free personal safety training in Lancashire.
Both our directors sit in the SIA Strategies and Standards board, which aims to further improve the security industry. Peter Harrison also speaks regularly at Bolton University and Lancaster University giving advise and mentoring to young people starting out in business.
We are a keen supporter of local charities and regularly raise money for our chosen cause for that year. We are keen to work as part of the wider community and work closely with several Police constabularies and other key stakeholders in the security industry.
We were finalists for the Policing Partnership of the Year Award at the IFSEC Awards 2010 and have also run a training program to help local Street Pastors better understand the role of Door Supervisors within the night-time economy. We see it as our role to spearhead change in the wider security industry. As such we were the first company in our area to achieve full Approved Contract Status back in 2006. Since then our Managing Director, Peter Harrison, has spoken at SIA Annual Meetings and played a role in the development of the industry. We were recognised for our contribution to developing the industry by winning the ACS Champion of the Year Award at the Security Excellence Awards.
Peter Harrison also regularly speaks at Bolton University and Lancaster University in the wake of the companies successful appearance on the BBC Show Dragon’s Den giving advice to young people thinking of starting out in business.
Both our directors sit on the SIA Strategies and Standards board, meeting twice a year in London to further help improve the industry as a whole.