FGH Retail Security can provide what we call ‘hard’ and ‘soft’ benefits. ‘Hard’ benefits usually revolve around the quantifiable aspects of security, focusing on the financial losses that are avoided through having the Retail Security officer present. ‘Soft’ benefits are equally important to us and focus around the more intangible benefits that the security operative provides, ensuring the client’s staff members feel safe when going about their daily duties, for example.
Our Retail guards perform their roles effectively, from initial civil arrest and Police liaison through to civil recovery. They are also fully trained in loss prevention, both stock and till losses, and understand the law in place, especially the Police and Criminal Evidence Act. We also aim for our guards to be trained to deal with contingencies effectively, including full evacuation and crowd management, lost child procedures, first aid and fire safety.