security-excellence-awards-winners-2019

Security Excellence Awards 2019 | Double Award Winners

2 minutes reading time | 22nd November 2019

On Wednesday night (20th November 2019) FGH Security was presented with the awards for ‘Customer Care Initiative of the Year’ and ‘Security Guarding Company of the Year under £25m Turnover’ categories at the Security and Fire Excellence Awards 2019 at the Hilton, Park Lane, London, hosted by Tess Daly.

Collecting the Customer Care Initiative Award

The Security and Fire Excellence Awards celebrated its 20th anniversary this year with over 1,000 industry professionals coming together to celebrate all of the exceptional achievements within the fire, safety and security sectors.

Collecting for the Security Guarding Award

The Customer Care Initiative of the Year award recognises our commitment to our team. We have installed a Learning Management System (Team Portal) to give each FGH team member a personalised online learning presence. This enables compulsory training for all employees or highly specialised training for a small group, to be completed quickly and easily. This increases employee loyalty & staff retention, developing our company culture. Customers can also supply their own training material and be sure this has been distributed to our team.

The Security Guarding Company of the Year under £25m Turnover position was secured by showing how our Security Guards live by our company values. Looking After The Team. Give Something Back. Be Great Today, Better Tomorrow. We also recently received a MIND Workplace Wellbeing Silver Award which saw our employee net promoter score rise from 64% to 76% and won a place on the Sunday Times Top 100 Employers due to our work on employee engagement. We are delighted that our Security Guards have been recognised for this.

Team FGH

Commenting on both the awards, Managing Director, Peter Harrison said, “Winning one award is amazing. Winning two is unbelievable! We are extremely happy to be recognised. I’d like to thank all of our team members who work hard to make awards like this possible. The senior managers, support team, trainers, supervisors and team on the ground who incorporate our company values into everything they do.”

outstanding levels of employee engagement

Best Companies Accreditation | Outstanding Levels of Employee Engagement

2 Star Accreditation from Best CompaniesFor the 3rd consecutive year, we have been awarded a Michelin style accreditation by Best Companies. This award is internationally recognised and acknowledged as the most extensive research projects into employee engagement in the UK.

FGH Security has been awarded the Best Companies Two Star Accreditation recognising outstanding levels of employee engagement. Best Companies are specialists who’s recognition programme is the standard for all workplace engagement.

We have achieved a level of engagement from our employees that businesses around the world would love to have, FGH Security is recognised on an international stage placing the company to the same engagement standard as The National Trust, David Lloyd Gyms, Marriott Hotels and Everton Football Club.

two star accreditation companies

Each company on the Index Score is awarded based on anonymous employee ‘Be Heard’ surveys. These surveys look into everything from company culture right through to management and performance. This measures how engaged our team is at work and how they feel about working for us.

Jonathan Austin, CEO & Founder of Best Companies said, ‘I once again want to thank you for taking part in this years ‘Be Herd Survey’ your participation is very important to us. We’re proud to say that Best Companies has been helping make the world a better workplace for 20 years now and 14 years ago we launched our Michelin style accreditation standard of excellence in workplace engagement. You have achieved our Two Star Accreditation status which shows outstanding levels of engagement. Workplace engagement is a journey, not a destination and your accreditation represents a level of engagement that many organisations strive for, it demonstrates that you understand the importance of workplace engagement and generally value your employees. Thank you for making the world a better workplace.”

Head of People & Culture, Lyndsay Holt said, “At FGH Security Ltd our team is at the heart of everything we do – people are the lifeblood of the organisation and so to us employee engagement is not a buzz-word but indeed an essential aspect of our culture. In surveys and feedback the word ‘family’ is often used to describe how employees feel about their experience with FGH. We have worked harder than ever this year to broaden the scope of employee benefits including free access to a GP and 24/7 counselling service, shopping discounts plus a wealth of health and wellbeing advice. With the roll-out of our online learning management system we have facilitated free accessible personal development and we have organised focus groups to listen to team opinion on our performance – all with the aim of looking after our team…our FGH family. Employee engagement is not a destination but a process of continuous improvement and I look forward to building on this enviable accreditation”.

To celebrate our newest achievement we will be taking part in Best Companies Day on the 28th February 2020. Best Companies Day is a national celebration where every company who has made it onto the Best Companies List is encouraged to take the plaque on tour or hold an event or activity so all of the team can come together to congratulate each other and celebrate.

Living Wage Week 2019

FGH Security Celebrates Living Wage Week 2019

2 minutes reading time | 12th November 2019

We are proudly celebrating Living Wage Week.

In 2017 we proudly achieved the ‘Service Provider Status’ with the Living Wage Foundation. This status recognises that we want to play a role in supporting the aims of the Living Wage Foundation furthering best practice in the security industry and support our employees.

The Living Wage Foundation is at the heart of the independent movement of businesses; organisations and people who believe a hard day’s work deserves a fair day’s pay. Choosing the Real Living Wage (RLW) is voluntary and provides an ethical benchmark for reasonable pay. The RLW is calculated based on what employees and their families need to live. It isn’t possible for us to carry out the Living Wage for all contracts. However, as part of the Service Provider Status, we always communicate the Living Wage as an option to our clients. We offer a Living Wage bid alongside every tender and market submission to all our prospective clients to be sure they always have a choice in implementing the Living Wage from the beginning.

We provide the best quality service expected by the millions of people we keep safe every year. They rely on a skilled and motivated workforce working efficiently and effectively. The Living Wage pay rate helps us attract the higher calibre team member as well as changing some of the perceptions around the security industry. A living wage goes far beyond the daily pay rates, paying a fair rate means our team feel valued.what happens in living wage week?

2019 Living Wage Week UK Stats:

  • Currently, in the North West, there are circa 584,000 workers and Nationally 5.2 million workers receiving below the Real Living Wage in the UK.
  • 4 million people live below the poverty line.
  • 1 in 50 households have used food banks in the past 2 years.
  • Average household debt stands at £15,400.
  • There are circa 6000 accredited employers in the UK.
  • Living Wage Week announced their new hourly rate today as £9.30 (UK wide) and £10.75 (London) versus national living wage of £8.21… a difference of £1.09.

FGH Security’s Head of People & Culture Lyndsay Holt said, “Today (11th November) Caitlin and I attended the Salford Living Wage Week Event to celebrate what a real difference a Living Wage can make. This year’s theme is ‘Living Wage Places’ aiming to geographically focus efforts to create Living Wage Cities and Borough’s, collectively dedicated to making the Real Living Wage the standard. Salford is the first place in the UK to be recognised as a Real Living Wage City. Today at the event Oldham Council were awarded accreditation as a Real Living Wage Borough. We also listened to inspirational talks from Paul Dennett (Mayor of Salford), Clare Goth (Living Wage Foundation) and poet Tony Walsh driving home the tangible impact made by Real Living Wage employers.”

Manchester Half Marathon 2019

1 minute reading time | 18th October 2019

On Sunday 13th October 2019 we undertook the Security and Crowd Safety of the Manchester Half Marathon 2019.

The race route began at White City Way and came to a finish at Lancashire Cricket Club on Talbot road with more than 15,000 runners taking on the 13.1 mile route.

Manchester Half Marathon or the Manchester Half as it is known, has grown vastly since it was established in 2016 and launched by those behind the Greater Manchester Marathon. It is known for its flat steady and scenic route. It wasn’t the perfect weather for running this year but the rain it didn’t dampen the spirits of runners who were greeted by the sights and people of Manchester across the run.

FGH worked closely with Manchester County Council and deployed over 120 of our trademark friendly and helpful security professionals on the ground over the course of the day. Our team undertook a variety of duties including guarding premises and property, manning temporary road closures along the route and stewarding the event. This enabled us to help the local community, runners and athletes by managing the safety of the crowd in and outside of the event.

Our FGH events team has been recognised as one of the best in the industry. If you are interested in becoming part of our successful team you can apply here in under 5 mins by following this link.

 

 

 

UK Festival Awards 2019 Nominations

1 minute reading time | 17th October 2019

A number of festivals we supply to have been nominated for awards at the UK Festival Awards 2019! These awards highlight the calibre of events that we deploy our teams to. 

The festivals nominated that we deployed to this year are Glastonbury and Parklife, both up for ‘Best Major Festival’, whilst Kendal Calling, Bluedot, Lost Village & LIMF are up for Best Medium-Sized Festival. LIMF has been nominated twice this year and is also up for ‘Best Metropolitan Festival’.

These awards are decided by a combination of online fan votes and a panel of judges meaning you can vote online and help determine the winner. The public vote results are incorporated into the final judging process and will be weighted the same as the single judge’s vote.

To have your say, you can vote here: https://www.surveymonkey.co.uk/r/ukfa2019

There are also a number of other awards categories including; Best New Festival, Best Overseas Festival and Best Grassroots Festival.

In 2018 Kendal Calling won ‘Marketing Campaign of the Year’, Parklife won the award for ‘Best Metropolitan Festival’ whilst Festival No.6 won ‘Best Hospitality’.

We’re hoping for even more success this year! Shortlists for the full awards list be announced on the UK Festival Awards 2019 website on November 1st 2019 with the 16th annual UK Festival Awards taking place on December 5th 2019 at the Troxy in London.

Festival Team Prize Draw 2019

2 minutes reading time | 16th October 2019

We look after our team and celebrate our team’s successes. Yesterday on Tuesday 16th October 2019 we held our ‘2019 FGH Prize Draw’.

We gave out Heavyweight T-shirts, Premium Sweatshirts and Deluxe Hoodies to thank our hard-working team for their fantastic effort over the 2019 festival season!

These were presented by our Managing Director, Peter Harrison a week apart in our Manchester and Lancaster Offices. The prize draw has become a yearly FGH tradition where our team meet to see a spinning gameshow wheel on a big screen in our the Lancaster Head Office. The Prize Draw was also live-streamed on our Festival Team Facebook Group so nobody missed out on the draw. The evening was also a great time for team members to meet up who haven’t seen each other since the summer came to a close.

 

The FGH Awards:

  • GOLD Award – The team member must have worked 12 events and will receive a Deluxe Gold-print Hoodie and 3 entries to the prize draw.
  • SILVER Award – The team member must have worked 9 events and will receive a Premium Silver-print Sweatshirt and 2 entries to the prize draw.
  • BRONZE Award – The team member must have worked 6 events and will receive a Heavyweight Bronze-print T-Shirt and 1 entry to the prize draw.
We had 3 £1000 holidays up for grabs for winning each prize draw.
The Rules:
  • The Support Team are not eligible for holiday draw.
  • The Holiday needs booking in 2019 and using before 31st March 2020.
  • Max. £250 of the £1000 can be paid in a bonus on wages as ‘holiday spending money’.
  • We run three draws: Draw 1 has everyone in, Draw 2 is just Silver and Gold, Draw 3 is just for Gold.
  • If you worked a ‘build’ shift over a given weekend of another event, you will still be counted.
  • Those included need to have had to work at least one event in August or September.

This means that if any of our team members have worked 12 festivals and events then they have a 3% chance of a holiday from the Gold draw, plus a 2% chance from the Silver draw and just under 1% chance from the Bronze draw!

Check out our results video below:

Our 2019 Prize Draw winners were:
  • Grace Sims
  • Hannah Leacy
  • Barbara Offord

Congratulations! Grace, Hannah & Barbara thoroughly deserved to win these holidays. Thank you for your hard work, going above and beyond this summer!

If you’re reading this and would you like to join our award-winning team in 2020 to get your chance of winning a £1000 holiday like Grace, Hannah and Barbara you can find out more by clicking here!

 

World Mental Health Day – Looking After Our Team

10th October 2019 | 3 minutes reading time

Today is World Mental Health Day so we thought we would remind our team of the extremely valuable support services available to them! We’re also celebrating that we have been recognised at Mind’s Workplace Wellbeing Awards this year for our commitment to employee and occupational wellbeing and to coincide with World Mental Health Day we have just launched our 2019 Mind Workplace Wellbeing Survey.

We were one of 106 organisations to take part in Mind’s third annual Workplace Wellbeing Index in 2018 and we were recognised with a Silver Award. This award acknowledges that our approach to employee welfare has an impact within the workplace. Mind’s Workplace Wellbeing Index is a benchmark of best policy and practice, celebrating the good work employers are doing to promote and support positive mental health.

In the video below, our Human Resources Manager, Lyndsay Holt explains more:

We depend on healthy and productive team members and do our utmost to value and support our frontline team so they can realise their talents when needed. Mental health problems are common in the security industry, as they are across all sectors. Mind surveyed more than 44,000 employees across the 106 participating employers and found that 7 in 10 employees had experienced a mental health problem in their lifetime.

Mind Silver Achieving Impact Award

The Silver Award recognises our hard work in promoting workplace engagement and morale within the frontline team. The survey results benefit us by finding out if our approach to mental health in the workplace is successful. Today on World Mental Health Day we have launched our 2019 Mind Workplace Wellbeing Survey. We want to assess what we are doing well and how we can improve in looking after our team. Having achieved the Silver Award in 2018, and subsequently implementing the fantastic benefits portal, we are going for gold this year.

Your Helpline & Support Icon

If you’re an FGH Team member and you need to talk about your mental health, we have set up a 24/7 helpline through our team portal which is fully confidential, whenever and wherever you are in need.

Nearly half (43.4%) of all adults think they have had a diagnosable mental health condition at some point in their life and more than 20% admit to having suicidal thoughts at work. Working in the security industry can be very stressful at times, keeping millions of people safe is a massive responsibility. To be able to look after others we need to first be able to look after ourselves.

Our helpline is here to help reduce the pressures faced at work, at home or on a daily basis. Expert counsellors are ready to listen and help wherever their support is needed. If you have any emotional or impractical problems including illness, bereavement, stress at work, family or marital problems, addictions, debts or legal matters they are here to help.

If you’re an FGH Team member and you think this will help you, please click here to log in or register. Once you have accessed the portal click ‘Your Helpline & Support’ and call the number for confidential support.

the-best

FGH Training – “The Best Door Course In The UK”

3rd October 2019 | 2 minute reading time

We are proud to announce we have passed our annual training compliance audit and have been commended for best practice in training standards by the BIIAB. We have also been confirmed as a low-risk training centre.

The Lancaster Door Course Group – September 2019

We have been training Door Supervisors for over a decade but earlier this year completely reshaped the training division by instilling a new Learning and Development Officer and team of trainers to help improve performance, raise standards and deliver the best SIA DS Course in the UK.

Trainer – Tim Ratcliffe

During the Audit which took place last month, we were recognised by the BIIAB for best practice in a number of fields including the use of new Team Portal. While on their visit they commented on our well-equipped training rooms and office space. They also noted the attempts made by us to improve the quality and control of the training we are delivering and how knowledgeable and competent our trainers are.

Learning & Development Officer, Abby Edmunds said, “our BIIAB auditor advised us that there can be few other training companies in the UK, let alone any security companies, that have put as much time and effort into enhancing the delivery of their qualifications and made such a commitment to qualitative improvement. We were also asked to consider expanding the courses we deliver on behalf of the BIIAB. I am delighted that we have received such positive feedback, especially as this year has been such a rollercoaster with many challenges and learning curves. All credit should be levied at our trainers who are literally exceptional”

If you would like to find out more about our door course or even book your training, please click here.

Seven Nominations at the IFSEC’s Security & Fire Excellence Awards

2nd October 2019 | 4 minutes reading time

Another record year at the Security & Fire Excellence Awards (SEA’s) for FGH Security. Team FGH have been named finalists 7 times in 6 different categories. This is more than any other company. We are continuing to go above and beyond when it comes to award nominations. For the past 5 years, we have received at least 6 nominations each year at the SEA’s.

We are hoping to build on our success as double award winners of Event Security Team of the Year. Being nominated in this category twice this year doubles our odds of winning and demonstrates the fantastic work we are doing as an Event Security Team.

These are the awards categories we have been nominated for this year:

This award recognises our active promotion of the SIA’s Approved Contractor Scheme which is set to raise performance standards and assist the private security industry.  Our contributions help further these aims and our purpose of Keeping People Safe pushes us to create a safer environment for the public.

 

Our submission this year focused on the issues we wanted to address regarding our waste. When deploying our festival team into the fields we now have policies in place to combat our waste. We have also signed up to Festival Vision 2025 and have been sharing our ideas with the festival community to create a positive effect on the environment we work in.

 

Our entry looks at how we have installed a Learning Management System (Team Portal) to give each FGH team member a personalised online learning presence. This enables compulsory training for all employees or highly specialised training for a small group, to be completed quickly and easily. Customers can also supply their own training material and be sure this has been distributed to our team.

 

We are finalists twice in this category for our work with Glastonbury and Liverpool City Council.

With Glastonbury, we gave examples of challenges we faced such as late notice resourcing when other suppliers had shortcomings. Because we have strong values and personal relationships with our team when our management team explained we needed an additional 50 team members who were off work they volunteered to attend the site and work extra shifts to assist. The result was that we were able to increase our planned capacity by almost 50% in 48 hours based on employee engagement.

With Liverpool City Council we discussed how what we did at the Liverpool Giants and the Liverpool FC’s Champion’s League Victory Parade made us stand out from others in the industry by demonstrating how we tailored our service for them.

 

security-guarding

We secured our position in this category by showing we actually live by our company values. We recently received a MIND Silver Award which saw our employee net promoter score rise from 64% to 76% and won a place on the Sunday Times Top 100 Employers due to our work on employee engagement.

 

Our nomination for Security Training Initiative of the Year revolved around the installation of our Learning Management System giving each employee a personalised online learning presence. Increasing our number of training hours by 110%. New employees are happy that the online training allows them to revisit this that were covered in basic training that they may have forgotten and are reluctant to ask about since they should already know. The majority of our team tell us they are feeling more competent in their current job role since the programme was launched.

David Hassall, Marketing Manager said, “One of the most rewarding parts of my role in FGH is coordinating the submissions for the awards we take part in every year. From a writing perspective, it’s hard to summarise twelve months of achievements and successes of the team. Getting under the word limit can actually be a nightmare at times. The Security Excellence Awards are seen as the Oscars of our industry and we have a fantastic track record at the event but we’re always keen to do better and give the team the recognition that they deserve. To have two finalist entries in the Event Team of the Year category this year is a fantastic achievement in its own right and is a first for us. From the perspective of our clients, the awards serve as an assurance that when they choose to work with us they literally are working with the very best that the industry has to offer.”

The awards ceremony will take place on Wednesday 20st November 2019 we will be posting LIVE updates from the awards evening on our news pages, Facebook, Twitter & Instagram.

commendation

Lewis Walsh Receives Commendation

4 minutes reading time | 13th September 2019

Today our Security Manager, Lewis Walsh, collected his commendation for the part he and FGH Security played in delivering the successful crowd management and security operation for last years Liverpool Giants Event.

The commendation was received at Aintree Racecourse at 13:00 on Friday 13th September 2019, presented by the Chief Constable.

Lewis Walsh Commendation

Commendations are awarded to those who have been recognised for professionalism, dedication, bravery and outstanding contributions to policing.

Below is the wording for the commendation submission for reference from Superintendent Mark Morgan:

“Having previously hosted 3 like events, Royal de Luxe returned in 2018 with Liverpool’s Dream.

The complex Giants events span several days, mixing static sites and processions, travelling through residential/retail areas, parks, open spaces and along waterways, utilising buildings and public highways.

Over several months, those commended worked extensively with partners, developing an extensive range of deployment plans, contingency / logistical considerations, addressing potential implications for the region and supported event organisers in addressing matters of public safety and resilience.

The event between 4th and 7th October saw over 500 officers deployed to support event organisers.  Circa 1.3 million people attended and generated a massive £60.6m for the local economies.  International media coverage was overwhelmingly positive.

Police and partners dealt with effective crowd management, arrests of ‘free runners’, a stolen HGV and aggressive use of vehicles in a crowded place, several missing persons, LFC v Man City, protests and a murder, all adding to the complexities and force resilience.

Despite huge crowds, there were no reported injuries or increase in crime, whilst the wider force resilience and ability to respond to ‘calls for service’ wasn’t adversely affected. A huge amount of positive public engagement has been seen.”

Commendation

Lewis Walsh, Head of Crowd Management & Security at Liverpool Giants said:

“Being awarded a Chief Constables Commendation for our work in delivering the crowd management and security operation at the Liverpool Giants is indeed a great honour, I couldn’t be prouder of the team not only on the ground but everyone involved in the office. The commendation has certainly cemented this great event in FGH Security history and everyone should be very proud of their contribution.

A special mention must go to the following people who through there on the ground leadership helped create this unforgettable event:

Amy Stanley who managed the Giants her second in commands Cameron Williams. Fran Butterfield, Craig McCoy, Nathan McKinley, Jon Topping and Michelle Christy who played their parts along the route, Steve Christy who looked after the crowd management queuing operation at Lime Street Station. Jess Spencer and Emma Jenkins who were our controllers in Police HQ with myself, the list of people is endless.

I would also like to thank, Culture Liverpool, Liverpool City Council, Wirral Council, Merseyside Police, Event Design and The Event Safety Shop.

Thank you for your hard work continued commitment, I look forward to working with you all again very soon.”