Inspiration from Blackpool Pleasure Beach to utilise Automation in the Security Industry

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There is an increased pressure across all industries to reduce ongoing costs.  At FGH Security this is no different; rising wages, increased litigation and ongoing commercial pressure from our customers are forcing us to look at alternative methods of securing premises and keeping people safe.  In Japan they are already using robot security guards to patrol vacant buildings and the question has been asked about what parts of the FGH Security portfolio can be automated.

At the start of the year our senior team spent some time scanning the horizon of what security could look like in 100 years from now.  How will festivals be secured as we rise to the digital age?

It was during a recent visit to Blackpool Please Beach, that Lewis Walsh, Security Manager at FGH Security has his Eureka moment, “I am hooked on grabber machines.  A bit of a dab hand if I do say so myself; on a good day give me £1 and I can grab three teddies all in one go.”.

Peter Harrison, Managing Director, commented, “One of the biggest concern for us at large live music shows is flares in the audience.  Not the type your mum wore in the 70’s either; we are talking about pyrotechnic flares.  We have a robust procedure in place at entry points, and often use sniffer dogs and very large search teams.  We confiscate a lot coming in at the gates.  But just like at many football grounds, despite our very best effort they occasionally get in”.

Lewis added, “Flares are very dangerous due to the heat produced and obviously present a problem.  This problem is dangerous for our team to deal with.  The temperature of a live flare is very high.  It takes a lot of our team to tackle the offender and generally results in an ejection from the event and sometimes an arrest from our partners in the constabulary.  Our new solution will tackle this problem safely and effectively”.

Dave Hassall, Head of R&D at FGH states, “The ‘DG5000dc’ stands for ‘Delinquent Grabber 5000 degrees centigrade’.  We have partnered with a Chinese crane producer, and essentially our solution will attach to the front of a main stage.  It is currently operated by remote control, but over time we hope to automate this, and the system will work with heat sensors.  During tests we have been able to extract delinquents, alongside their flares, from a large audience within 6 seconds.”

We hope to have the system live to use at Kendal Calling during 2018.  Jon Drape, Managing Director of Ground Control, commented, “It’s great to see FGH leading the way developing new technology to deal with the current threat of flares. They are a significant issue on some shows and have been difficult to deal with. I’m looking forward to seeing the DG5000 in the field.”.

FGH Security hopes to be able to offer the service to other industries also and are looking for a premiership football club who would be interested in trialling the solution.

Could you be our next DG5000dc operator? We’d love to hear from you…

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Dave Taylor and Ben Knott win Police Divisional Commendations

David Taylor (HR and Quality Manager) and Ben Knott (Senior Operations Manager) have been awarded Divisional Commendations from Lancashire Police in recognition of their work on the Home Safe and Safe Space initiatives, which were praised by Chief Inspector Ian Cooper when they were introduced.

The awards evening held last night at the Tower Ballroom in Blackpool recognised outstanding achievements and acts of bravery from individual officers and teams from across the division and it was the first time a security company had ever been formally recognised at the awards. Alongside Dave and Ben Commendations were also awarded to other members of Lancaster’s Pub Watch scheme (Tim Tomlinson, Sally Kay, Mark Cutter and Heather Crawshaw) and PC Andy Taylor who helped implement the initiative. Amongst the Police Officers who won awards there were also a number of former FGH team members who have gone on to work for the Constabulary.

CancerCare Therapy Room Donation

3 MINUTES READING TIME

We always see Christmas as a time to give something back. CancerCare is a charity that supports people in the North Lancashire and South Lakeland areas, at times in their life when they need it most and have been affected by Cancer. We have had the privilege of being able to offer a little something to the charity every year since 2010. On Monday this week we delivered a cheque for £450 and a range of children’s toys and musical instruments to compliment the new Children’s therapy room.

Pictured left to right are: Alison Dixey (Head of Client Services & Development, CancerCare), Lewis Walsh (Security Manager, FGH Security), Neil Townsend (Chief Executive, CancerCare), Olivia Cobb (Operations Supervisor, FGH Security)

Pictured left to right are: Alison Dixey (Head of Client Services & Development, CancerCare), Lewis Walsh (Security Manager, FGH Security), Neil Townsend (Chief Executive, CancerCare), Olivia Cobb (Operations Supervisor, FGH Security).

Peter Harrison, FGH Managing Director, would like to extend a thank you to our front line team who volunteered their time at recent CancerCare events; this is what enables us to make the donation. Alison commented, “Many of the children have been requesting musical instruments for a while. These are a fantastic addition to our therapy room. Thank you so much for all your continued support”. Olivia commented “I have heard a lot about FGH’s work that they do outside of the traditional security environment. So on Monday it was great to meet some of the team at CancerCare and understand the small part we play in the fantastic work they carry out. Working at Santa Dash was great, and it was good to hear we had a record number of Dashers taking part in 2017!”.

Earlier in 2017 CancerCare opened up a new centre in Barrow-in-Furness. The centre has seen its’ work double in the past six months alone and in October they gave 80 treatments out to those in need. Established and helping local families since 1983, they now have centres in Lancaster, Kendal and Barrow-in-Furness. In 2016, 1 in 3 people effected by Cancer utilised the services at CancerCare, that are all free of charge to those who need them.

For more information on exactly what CancerCare do, or if anyone would like to make additional Christmas donations please visit: CancerCare.ork.uk

The Liverpool Philharmonic Hall working with us

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Liverpool Philharmonic Hall is synonymous with music and culture in the city and is recognised across the world. The Hall is on Hope Street, in the heart of the city, and sees tens of thousands of people from all around the world walk through its doors each year. Performances include renowned singers and artists. The Hall is also the base of the Royal Liverpool Philharmonic Orchestra. Founded in 1840 it is the UK’s oldest continuing professional symphony orchestra. They chose FGH Security because they, ‘Wanted to enhance our customer’s confidence that their visit to the Hall would be a safe and enjoyable experience,’ according to Millicent Jones (Executive Director-Audiences and Development). She went on to say, ‘FGH were very conscientious in their approach to working with us, getting the details right first-time round. They were eager to understand the needs of our business and customers, and the way we operate each event, working with our stewarding team. They’ve been a pleasure to work with so far and we’ve received positive comments from both staff and customers on their work.’

Living Wage Foundation Service Provider

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Belief 10 : Look after our people & they will look after our customers

PrintPLEASE NOTE: This article has been edited to correct a factual error in the original text

FGH Security has achieved Service Provider status with the Living Wage Foundation. The scheme recognises that it is not always possible for companies to implement the Living Wage for all the contracts they deliver however as part of the scheme a Provider will communicate to clients that the Living Wage is always an option. They do this by providing a Living Wage bid alongside every market rate submittal to all of their prospective and current clients. This means the client always has the choice to implement the Living Wage at the point of tender.

The Service Provider Recognition programme recognises contractors who want to play a role and support the aims of the Living Wage Foundation furthering best practice in the industry.

We are a values-led company and this commitment reinforces our values by enabling our staff to focus on providing excellent service to our clients. We hope to be the benchmark for others and set an example for the rest of the industry to follow. This commitment is also our way of demonstrating the significance of employee welfare both internally and to the wider security industry.

Behind the scenes at Kendal Calling with FGH

Here’s a short video which will give you an idea of the role that a good event security team play in setting the tone at a festival. This was filmed at Kendal Calling where we speak to some of the security team members and give you an idea of what it is like to work in front of the main stage whilst Example is performing live.

#TENTWATCH making a real difference at festivals this summer

We pride ourselves on our initiatives and the work we do for our clients, in partnership with regional police forces, to help ensure that their customers love coming to their site, venue or event.

We know there are some unsavoury characters unfortunately targeting festivals across the UK.  We are looking to further reduce crime at a number of outdoor festivals with our #TENTWATCH scheme.  The scheme’s aim is to remind people about some simple steps they can take to prevent themselves becoming a victim of crime:

event-security-minimising-theftKeep your phone and wallet on your person 24/7.

 

event-security-minimising-theftTENTWATCH: Know your neighbours, make friends with them, watch each others kit.

 

event-security-minimising-theftInstall “Find my iPhone” or “Find my Phone” on your smart phone.

 

event-security-minimising-theftThieves are less likely to target clean & tidy camping areas – ask us for bin bags.

 

event-security-minimising-theftGet to know your campsite security team, store their telephone number, call them to report suspicious or antisocial behaviour.

 

event-security-minimising-theftIn 2012 & 2013 our security team and Cumbria Constabulary caught several thieves attempting to operate here. Two of these undesirables are still serving in prison.

 

To get this message across we have the following material to assist us:-

 

Some gigantic, icon-driven banners which will be placed in a number of highly visible areas of high footfall

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MY NEIGHBOURS WATCH MY TENT stickers for festival goers to place on their tents and show any would-be-thieves that neighbouring tents are keeping an eye on their area when they are not in

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YOUR TENT WAS OPEN warning cards which our campsite patrol teams will place on the zips of any tents they find open whilst they perform their routine patrols

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Some large #TENTWATCH information posters so people will be able to contact security immediately if they witness anything suspicious

Phone Sock Lanyards, that will be distributed to festival goers, meaning even the fashion conscious people who have no pockets will have somewhere safe to store personal items

We hope that by working together with the police and the public, we can STAMP OUT FESTIVAL THEFTS

Revolution relaunch

revolution-lancaster-opening-door-supervisors-fgh-securityThis weekend sees the relaunch of Revolution Lancaster (part of Inventive Leisure). FGH provided the venue with staff since it first opened in 2003 and we look forward to making it a continued success in the years to come.

Event Security for Lancaster University Grad Ball 2014

FGH has worked with Lancaster University Students’ Union for over ten years now. They are one of our longest established clients and this has allowed us not only to form a productive working relationship but also tailor our staff base to their needs.

Each year the Union hosts Grad Ball which is a chance for the students who have graduated to celebrate their achievements and enjoy themselves with their friends one last time. This year the Ball was held at the iconic Blackpool Tower Ballroom and gave guests the chance not only dance the night away on the same dance floor used by the BBC for Strictly Come Dancing but also go to the top of the tower and take in the fantastic views of the Fylde Coast.

FGH provided the full event security for the Ball which included performances from Ms. Dynamite and Chase & Status. “It’s a privilege to work with the University again this year and testament to trust that they place in us to ensure that our staff set the right tone for the event and that each guest has a great night,” explained Alex Redman the client’s Operational Manager responsible for the event.

 

Providing to Blackpool Pride

blackpool-pride-event-securityBlackpool Pride attracts thousands of visitors each year from across the UK.  Blackpool Pride works to promote an awareness of equality and diversity and reduce homophobia in the wider community. This culminates in the Blackpool Pride Festival which is a celebration of cultural identity and LGB&T lifestyle where visitors can meet and make friends and be themselves in an environment where everyone can feel safe and welcomed. The Festival itself was based at the Blackpool Winter Gardens and included over 50 market stalls, a Trans Zone, several bar areas, crèche facilities and a separate children’s entertainment area. There was a wide range of artists playing in the main event hall, including Christopher Maloney and 5th Story.

This year we have worked with the event organisers to provide the security for the event and provided a team of friendly and helpful staff with the aim of contributing to the the welcoming and inclusive feel the event organisers were trying to achieve.

event-security-blackpool-prideProviding the right security solution for events is always about ensuring that everyone attending has a positive and enjoyable time and we understand that we’re often the first point of contact they have when they arrive so we make sure that we always give a great first impression. We also worked with the Winter Gardens’ Management to ensure our staff were fully briefed on working within their operating procedures so we could efficiently work alongside their own staff in case of an emergency.

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Dane Bowers from 5th Story with one of our Blackpool Pride team