UK Festival Awards 2019 Nominations

1 minute reading time | 17th October 2019

A number of festivals we supply to have been nominated for awards at the UK Festival Awards 2019! These awards highlight the calibre of events that we deploy our teams to. 

The festivals nominated that we deployed to this year are Glastonbury and Parklife, both up for ‘Best Major Festival’, whilst Kendal Calling, Bluedot, Lost Village & LIMF are up for Best Medium-Sized Festival. LIMF has been nominated twice this year and is also up for ‘Best Metropolitan Festival’.

These awards are decided by a combination of online fan votes and a panel of judges meaning you can vote online and help determine the winner. The public vote results are incorporated into the final judging process and will be weighted the same as the single judge’s vote.

To have your say, you can vote here:

There are also a number of other awards categories including; Best New Festival, Best Overseas Festival and Best Grassroots Festival.

In 2018 Kendal Calling won ‘Marketing Campaign of the Year’, Parklife won the award for ‘Best Metropolitan Festival’ whilst Festival No.6 won ‘Best Hospitality’.

We’re hoping for even more success this year! Shortlists for the full awards list be announced on the UK Festival Awards 2019 website on November 1st 2019 with the 16th annual UK Festival Awards taking place on December 5th 2019 at the Troxy in London.

Festival Team Prize Draw 2019

2 minutes reading time | 16th October 2019

We look after our team and celebrate our team’s successes. Yesterday on Tuesday 16th October 2019 we held our ‘2019 FGH Prize Draw’.

We gave out Heavyweight T-shirts, Premium Sweatshirts and Deluxe Hoodies to thank our hard-working team for their fantastic effort over the 2019 festival season!

These were presented by our Managing Director, Peter Harrison a week apart in our Manchester and Lancaster Offices. The prize draw has become a yearly FGH tradition where our team meet to see a spinning gameshow wheel on a big screen in our the Lancaster Head Office. The Prize Draw was also live-streamed on our Festival Team Facebook Group so nobody missed out on the draw. The evening was also a great time for team members to meet up who haven’t seen each other since the summer came to a close.


The FGH Awards:

  • GOLD Award – The team member must have worked 12 events and will receive a Deluxe Gold-print Hoodie and 3 entries to the prize draw.
  • SILVER Award – The team member must have worked 9 events and will receive a Premium Silver-print Sweatshirt and 2 entries to the prize draw.
  • BRONZE Award – The team member must have worked 6 events and will receive a Heavyweight Bronze-print T-Shirt and 1 entry to the prize draw.
We had 3 £1000 holidays up for grabs for winning each prize draw.
The Rules:
  • The Support Team are not eligible for holiday draw.
  • The Holiday needs booking in 2019 and using before 31st March 2020.
  • Max. £250 of the £1000 can be paid in a bonus on wages as ‘holiday spending money’.
  • We run three draws: Draw 1 has everyone in, Draw 2 is just Silver and Gold, Draw 3 is just for Gold.
  • If you worked a ‘build’ shift over a given weekend of another event, you will still be counted.
  • Those included need to have had to work at least one event in August or September.

This means that if any of our team members have worked 12 festivals and events then they have a 3% chance of a holiday from the Gold draw, plus a 2% chance from the Silver draw and just under 1% chance from the Bronze draw!

Check out our results video below:

Our 2019 Prize Draw winners were:
  • Grace Sims
  • Hannah Leacy
  • Barbara Offord

Congratulations! Grace, Hannah & Barbara thoroughly deserved to win these holidays. Thank you for your hard work, going above and beyond this summer!

If you’re reading this and would you like to join our award-winning team in 2020 to get your chance of winning a £1000 holiday like Grace, Hannah and Barbara you can find out more by clicking here!


World Mental Health Day – Looking After Our Team

10th October 2019 | 3 minutes reading time

Today is World Mental Health Day so we thought we would remind our team of the extremely valuable support services available to them! We’re also celebrating that we have been recognised at Mind’s Workplace Wellbeing Awards this year for our commitment to employee and occupational wellbeing and to coincide with World Mental Health Day we have just launched our 2019 Mind Workplace Wellbeing Survey.

We were one of 106 organisations to take part in Mind’s third annual Workplace Wellbeing Index in 2018 and we were recognised with a Silver Award. This award acknowledges that our approach to employee welfare has an impact within the workplace. Mind’s Workplace Wellbeing Index is a benchmark of best policy and practice, celebrating the good work employers are doing to promote and support positive mental health.

In the video below, our Human Resources Manager, Lyndsay Holt explains more:

We depend on healthy and productive team members and do our utmost to value and support our frontline team so they can realise their talents when needed. Mental health problems are common in the security industry, as they are across all sectors. Mind surveyed more than 44,000 employees across the 106 participating employers and found that 7 in 10 employees had experienced a mental health problem in their lifetime.

Mind Silver Achieving Impact Award

The Silver Award recognises our hard work in promoting workplace engagement and morale within the frontline team. The survey results benefit us by finding out if our approach to mental health in the workplace is successful. Today on World Mental Health Day we have launched our 2019 Mind Workplace Wellbeing Survey. We want to assess what we are doing well and how we can improve in looking after our team. Having achieved the Silver Award in 2018, and subsequently implementing the fantastic benefits portal, we are going for gold this year.

Your Helpline & Support Icon

If you’re an FGH Team member and you need to talk about your mental health, we have set up a 24/7 helpline through our team portal which is fully confidential, whenever and wherever you are in need.

Nearly half (43.4%) of all adults think they have had a diagnosable mental health condition at some point in their life and more than 20% admit to having suicidal thoughts at work. Working in the security industry can be very stressful at times, keeping millions of people safe is a massive responsibility. To be able to look after others we need to first be able to look after ourselves.

Our helpline is here to help reduce the pressures faced at work, at home or on a daily basis. Expert counsellors are ready to listen and help wherever their support is needed. If you have any emotional or impractical problems including illness, bereavement, stress at work, family or marital problems, addictions, debts or legal matters they are here to help.

If you’re an FGH Team member and you think this will help you, please click here to log in or register. Once you have accessed the portal click ‘Your Helpline & Support’ and call the number for confidential support.


FGH Training – “The Best Door Course In The UK”

3rd October 2019 | 2 minute reading time

We are proud to announce we have passed our annual training compliance audit and have been commended for best practice in training standards by the BIIAB. We have also been confirmed as a low-risk training centre.

The Lancaster Door Course Group – September 2019

We have been training Door Supervisors for over a decade but earlier this year completely reshaped the training division by instilling a new Learning and Development Officer and team of trainers to help improve performance, raise standards and deliver the best SIA DS Course in the UK.

Trainer – Tim Ratcliffe

During the Audit which took place last month, we were recognised by the BIIAB for best practice in a number of fields including the use of new Team Portal. While on their visit they commented on our well-equipped training rooms and office space. They also noted the attempts made by us to improve the quality and control of the training we are delivering and how knowledgeable and competent our trainers are.

Learning & Development Officer, Abby Edmunds said, “our BIIAB auditor advised us that there can be few other training companies in the UK, let alone any security companies, that have put as much time and effort into enhancing the delivery of their qualifications and made such a commitment to qualitative improvement. We were also asked to consider expanding the courses we deliver on behalf of the BIIAB. I am delighted that we have received such positive feedback, especially as this year has been such a rollercoaster with many challenges and learning curves. All credit should be levied at our trainers who are literally exceptional”

If you would like to find out more about our door course or even book your training, please click here.

Seven Nominations at the IFSEC’s Security & Fire Excellence Awards

2nd October 2019 | 4 minutes reading time

Another record year at the Security & Fire Excellence Awards (SEA’s) for FGH Security. Team FGH have been named finalists 7 times in 6 different categories. This is more than any other company. We are continuing to go above and beyond when it comes to award nominations. For the past 5 years, we have received at least 6 nominations each year at the SEA’s.

We are hoping to build on our success as double award winners of Event Security Team of the Year. Being nominated in this category twice this year doubles our odds of winning and demonstrates the fantastic work we are doing as an Event Security Team.

These are the awards categories we have been nominated for this year:

This award recognises our active promotion of the SIA’s Approved Contractor Scheme which is set to raise performance standards and assist the private security industry.  Our contributions help further these aims and our purpose of Keeping People Safe pushes us to create a safer environment for the public.


Our submission this year focused on the issues we wanted to address regarding our waste. When deploying our festival team into the fields we now have policies in place to combat our waste. We have also signed up to Festival Vision 2025 and have been sharing our ideas with the festival community to create a positive effect on the environment we work in.


Our entry looks at how we have installed a Learning Management System (Team Portal) to give each FGH team member a personalised online learning presence. This enables compulsory training for all employees or highly specialised training for a small group, to be completed quickly and easily. Customers can also supply their own training material and be sure this has been distributed to our team.


We are finalists twice in this category for our work with Glastonbury and Liverpool City Council.

With Glastonbury, we gave examples of challenges we faced such as late notice resourcing when other suppliers had shortcomings. Because we have strong values and personal relationships with our team when our management team explained we needed an additional 50 team members who were off work they volunteered to attend the site and work extra shifts to assist. The result was that we were able to increase our planned capacity by almost 50% in 48 hours based on employee engagement.

With Liverpool City Council we discussed how what we did at the Liverpool Giants and the Liverpool FC’s Champion’s League Victory Parade made us stand out from others in the industry by demonstrating how we tailored our service for them.



We secured our position in this category by showing we actually live by our company values. We recently received a MIND Silver Award which saw our employee net promoter score rise from 64% to 76% and won a place on the Sunday Times Top 100 Employers due to our work on employee engagement.


Our nomination for Security Training Initiative of the Year revolved around the installation of our Learning Management System giving each employee a personalised online learning presence. Increasing our number of training hours by 110%. New employees are happy that the online training allows them to revisit this that were covered in basic training that they may have forgotten and are reluctant to ask about since they should already know. The majority of our team tell us they are feeling more competent in their current job role since the programme was launched.

David Hassall, Marketing Manager said, “One of the most rewarding parts of my role in FGH is coordinating the submissions for the awards we take part in every year. From a writing perspective, it’s hard to summarise twelve months of achievements and successes of the team. Getting under the word limit can actually be a nightmare at times. The Security Excellence Awards are seen as the Oscars of our industry and we have a fantastic track record at the event but we’re always keen to do better and give the team the recognition that they deserve. To have two finalist entries in the Event Team of the Year category this year is a fantastic achievement in its own right and is a first for us. From the perspective of our clients, the awards serve as an assurance that when they choose to work with us they literally are working with the very best that the industry has to offer.”

The awards ceremony will take place on Wednesday 20st November 2019 we will be posting LIVE updates from the awards evening on our news pages, Facebook, Twitter & Instagram.


Lewis Walsh Receives Commendation

4 minutes reading time | 13th September 2019

Today our Security Manager, Lewis Walsh, collected his commendation for the part he and FGH Security played in delivering the successful crowd management and security operation for last years Liverpool Giants Event.

The commendation was received at Aintree Racecourse at 13:00 on Friday 13th September 2019, presented by the Chief Constable.

Lewis Walsh Commendation

Commendations are awarded to those who have been recognised for professionalism, dedication, bravery and outstanding contributions to policing.

Below is the wording for the commendation submission for reference from Superintendent Mark Morgan:

“Having previously hosted 3 like events, Royal de Luxe returned in 2018 with Liverpool’s Dream.

The complex Giants events span several days, mixing static sites and processions, travelling through residential/retail areas, parks, open spaces and along waterways, utilising buildings and public highways.

Over several months, those commended worked extensively with partners, developing an extensive range of deployment plans, contingency / logistical considerations, addressing potential implications for the region and supported event organisers in addressing matters of public safety and resilience.

The event between 4th and 7th October saw over 500 officers deployed to support event organisers.  Circa 1.3 million people attended and generated a massive £60.6m for the local economies.  International media coverage was overwhelmingly positive.

Police and partners dealt with effective crowd management, arrests of ‘free runners’, a stolen HGV and aggressive use of vehicles in a crowded place, several missing persons, LFC v Man City, protests and a murder, all adding to the complexities and force resilience.

Despite huge crowds, there were no reported injuries or increase in crime, whilst the wider force resilience and ability to respond to ‘calls for service’ wasn’t adversely affected. A huge amount of positive public engagement has been seen.”


Lewis Walsh, Head of Crowd Management & Security at Liverpool Giants said:

“Being awarded a Chief Constables Commendation for our work in delivering the crowd management and security operation at the Liverpool Giants is indeed a great honour, I couldn’t be prouder of the team not only on the ground but everyone involved in the office. The commendation has certainly cemented this great event in FGH Security history and everyone should be very proud of their contribution.

A special mention must go to the following people who through there on the ground leadership helped create this unforgettable event:

Amy Stanley who managed the Giants her second in commands Cameron Williams. Fran Butterfield, Craig McCoy, Nathan McKinley, Jon Topping and Michelle Christy who played their parts along the route, Steve Christy who looked after the crowd management queuing operation at Lime Street Station. Jess Spencer and Emma Jenkins who were our controllers in Police HQ with myself, the list of people is endless.

I would also like to thank, Culture Liverpool, Liverpool City Council, Wirral Council, Merseyside Police, Event Design and The Event Safety Shop.

Thank you for your hard work continued commitment, I look forward to working with you all again very soon.”


FGH Offer Free Online Health & Fitness Assessment

1 minute reading time | 12th September 2019

This year FGH launched a benefits portal which included a 24/7 Doctor, 24/7 Mental Health advice, Care support, and free Fitness & Nutritional advice. A range of benefits that mean more than just discounts at your local shopping centre.

We agree with scientists that fitness and being active can improve wellbeing and improve mental and physical health. What you do with your body can have a powerful effect on good mental wellbeing.

The wellbeing health check only takes 10 minutes and it gives a good indication of the person’s health and fitness levels. It can also produce healthy eating and exercise plans specific to them.

FGH Team members can browse through the latest research articles written by experts. Learn how to maintain a healthy way of life with reliable advice produced by experienced doctors and sourced from medical journals and professional organisations.

The portal will also help the team find a gym if they choose to do so and get signed up with discounted rates. There are also loads of link to apps and podcasts to inspire whether you’re looking to start running or kick the smoking habit.

Managing Director, Peter Harrison said, “Health & Fitness is an extremely important part of working in the security industry. It is important for us to have a fit and healthy workforce so we can deliver the quality service we are renowned for.”

If you’re an FGH Team member and would like to find out more, please click here log in or register. Once you have accessed the portal click ‘Your Health’ button and follow the instructions.

FGH Security Offer Access To Family Care Support

1 minute reading time | 11th September 2019

A new benefit for team members at FGH Security, they now have access to free, private, family care support advice.

We are helping our team by providing carers relief from unnecessary stress. If any of our team have family living day-to-day because of age, illness or disability, we have experts in place to explain the options to them and where they can get the best support.

1 in 9 adults in work now care for someone who is older, disabled or seriously ill.

1 in 6 carers have no choice but to give up their job or reduce their work hours.

The number of carers in the UK is set to grow from 6 million to 9 million in the next 30 years.

Through this service, we offer our support to our team giving them the tools to receive the best advice on products and services for their families needs. Experts will provide the best possible tailored solutions.
Your Care Support is a one-stop resource if a family member has fallen ill, it can be difficult to know where to turn and when you have so many options it can be very time-consuming, stressful and confusing. To help relieve some of this stress we have worked with Centralus and the experts at Tutella to help find the best possible solution.

If you’re an FGH Team member and you think this will help you, please click here log in or register. Once you have accessed the portal click ‘Your Care Support’ and follow the instructions.


24/7 Mental Health Support For All FGH Team Members

1 minute reading time | 10th September 2019

This year FGH Security launched a 24hr Mental Health Support line for the full FGH Team.

Mental Health

Today is World Suicide Prevention Day so we thought we would remind our team of the extremely valuable service available to them and their families!

Nearly half (43.4%) of all adults think they have had a diagnosable mental health condition at some point in their life and more than 20% admit to having suicidal thoughts at work. Working in the security industry can be very stressful at times, keeping millions of people safe is a massive responsibility. To be able to look after others we need to first be able to look after ourselves.

Our helpline is here to help reduce the pressures faced at work, at home or on a daily basis. Expert counsellors are ready to listen and help wherever their support is needed. If you have any emotional or impractical problems including illness, bereavement, stress at work, family or marital problems, addictions, debts or legal matters they are here to help.

The helpline runs 24hrs each day and is fully confidential, whenever and wherever you are in need, please call the freephone number or use the click to call service on a mobile device.

If you’re an FGH Team member and you think this will help you, please click here log in or register. Once you have accessed the portal click ‘Your Helpline & Support’ and call the number for confidential support.

A 24/7 Personal Doctor On Call For All FGH Team Members

1 minute reading time | 9th September 2019

FGH employees now have access to a qualified personal Doctor (GP) available to speak to 24/7 for free.

This is just one of the new benefits for the team working at FGH Security. As well as a medical helpline there is also the benefit of a doctor’s webcam consultation all for free! This gives the team the chance of getting valid answers from qualified doctors when the time is right for them, just by calling and asking for advice. They can use this anywhere in the world and even receive email prescriptions and be prescribed any necessary medicines. Expert medical advice at any time of the day, seven days a week.

Marketing Manager, David Hassall said “We’re modernising the industry by introducing this benefits package which will focus on health and mental wellbeing. This is about Looking After Our Team, these kinds of benefits are there to support them, knowing they have a 24hr GP on hand so they can focus on delivering the best customer experience. This is yet another reason why we have the Friendliest People working with us.”

Want to join a company with a range of benefits you won’t find anywhere else? Click here to join our team!

If you’re an FGH team member looking to find out more about your personal doctor, click here to register or log into the portal.