Our Security Guards can offer so much more then just patrolling a site and acting as a deterrent. With previous clients our guards have performed a range of designated tasks, from search procedures and parking management through to mail room duties and concierge services. Security Guards are often the first point of contact when people visit your site or business so we make sure they act as the best possible representatives for you.
In the modern security industry CCTV and Alarm Systems have become part of our daily routine. However, such systems are most effective when the right measures are in place to utilise them fully. A Security Guard on site not only decreases the chance of a possible break in or trespass but also offers a proactive approach that uses a trained professional’s initiative and skills.
We ensure that this section of our business conforms to BS 7499:2007. Most importantly, every time you leave the site, or the building, you know that it couldn’t be in safer hands. We don’t believe in generic advertising or aggressive marketing; we let our services speak for themselves.
Door Supervision was one of our core service offerings when FGH Security Ltd was founded in 2003. Over the years our Door Supervision division has grown exponentially and had a range of experience working through the North West of England at a host of different venues.
We understand that Door Supervisors are often the customers’ first point of contact when they visit a licensed venue or event. Therefore, they often set the tone of the evening before the customer even walks through the door. To reflect this we have a set level of dress and a conduct policy that all of our Door Supervision staff must adhere to at all times to ensure that the client is represented in the best possible way. All of our Door Supervision staff are trained to the relevant industry standards at a basic level and hold an SIA licence. The majority of them also hold qualifications in additional areas, such as First Aid and Physical Intervention.
Most of our Head Door Supervisors have a NVQ Level 2 in Leadership and a BTEC Level 3 in Security Management (Head Door Supervision).
We like to think that our Door Supervision operatives have always challenged industry stereotypes and represent the SIA driven cultural shift that has occurred in the industry over recent years. Due to the size of our staff base we can tailor the Door Supervisors we provide based around your requirements and the role you wish them to perform. We can provide anything from a mature looking Door Supervisor for a small real ale pub with an average customer age between 30 and 50 through to providing a full 30 person Door Supervision team for a large capacity night club or event.
One of our key goals is to help remove stress and assist the development of the event to match clients’ aspirations. We have experience and expertise in planning and implementing all the elements of successful event security, including providing specialist security functions such as ingress and egress management, emergency services liaison; effective pit team deployment and close protection services to high profile artists, patrons or clients.
Within our Events Security division we have a group of qualified Event Managers to oversee the implementation of the crowd management plan on site and adapt it if required. Our experience of providing Event Security to a diverse range of events means that we really understand different audience demographics and can tailor our approach accordingly.
We have a practical understanding of the licensing conditions; Health and Safety issues and risk assessment needs that affect these events. In addition we’re always more then happy to provide any practical guidance that may be required. As an additional measure we ensure that we use the HSE Event Safety Guide, ‘the Purple Guide,’ and BS 8406:2003 as the basis for all of our Event Security operations. This results in us being able to perform effectively to the highest national standards.
FGH Retail Security can provide what we call ‘hard’ and ‘soft’ benefits. ‘Hard’ benefits usually revolve around the quantifiable aspects of security, focusing on the financial losses that are avoided through having the Retail Security officer present. ‘Soft’ benefits are equally important to us and focus around the more intangible benefits that the security operative provides, ensuring the client’s staff members feel safe when going about their daily duties, for example.
Our Retail guards perform their roles effectively, from initial civil arrest and Police liaison through to civil recovery. They are also fully trained in loss prevention, both stock and till losses, and understand the law in place, especially the Police and Criminal Evidence Act. We also aim for our guards to be trained to deal with contingencies effectively, including full evacuation and crowd management, lost child procedures, first aid and fire safety.
Our Close Protection Operatives are members of the Close Protection Federation and have been trained by one of the highest rated close protection companies in Europe. We provide experienced independent bodyguards, VIP Services, Concierge Services, Private Residence Services and bodyguard teams based on your requirements.
Our internationally experienced operatives are specialists in ensuring the safety, security and wellbeing of a broad spectrum of client groups. For people with accelerated lifestyles, be it for professional, personal or often combined reasons, FGH Security provide support to ensure that itineraries run to plan and that the long days and sometimes overwhelming list of tasks can be accomplished with as much ease as possible.
We do all we can to ensure our clients receive the highest possible standards of hospitality, care, practical and moral support at every moment of the day and night. We are able to provide communication with local concierge services, local knowledge and guidance to destinations. We have trusted relationships with key fixers, concierge, hotels, restaurants and bars and clubs so we can help make essential VIP reservations and ensure that clients receive the highest possible level of hospitality at all times.
As standard the FGH Security Close Protection division provides trusted individuals with considerable experience of working with the world’s elite.
Mobile Patrol security is one of the longest established sectors within the private security industry. Even in today’s society, with a host of remote digital security solutions, many organisations still choose to employ mobile patrols because they offer a level of human intervention that serves to act as a deterrent to potential criminal activity and greatly enhances the probability of apprehension.
FGH Security Mobile Patrols are a cost effective and responsive service that provides more than a security operative who inspects your site a few times a night. As standard we provide a fully accountable report service for every site visit that we complete, regardless of how frequently the security operative is on your site, to ensure that full and complete checks are being performed with every visit. In addition we offer a free key holding service as standard with our mobile patrol service and a ‘lights off’ service to help your business reduce energy bills and help protect the environment.
Responding to alarm activation outside business hours can place a lot of responsibility on you or your staff. When an organisation chooses to work with FGH Security they can have a trained professional on site in minutes, allowing their management and their staff to focus on running the business and not providing their security response system.
Our Key Holding facility can also help with the less serious issues, such as holding spare keys in case of loss of your own set. Our safe and storage facilities conform to the highest industry standards, BS 7984:2001, and the systems we have in place around their access and usage are stringently monitored.
Currently we have an average response time of less than 13 minutes from alarm activation, based on all alarm activations in 2007 and 2008. From our own research, most other security companies average about 20 minutes. This is due to each of our coverage areas having dedicated vehicles as standard so when every second counts we can be there before anyone else. Also, as an organisation, we have excellent relations with local law enforcement agencies and boarding companies to ensure that we can manage any incident effectively.
Some quick facts:
- 8 out of 9 system activations are false alarms and only 10% are actually caused by criminal activity. - If you have more than 2 false alarms in a 12-month period the Police will downgrade their response rate to your business.
- Some smaller businesses are not covered by Police response even though they have an alarm system.
-According to the Federation of Small Businesses, 64% of businesses in the UK have been victims of crime, costing them on average £13,354 per year. These statistics are taken from the FSBs 2008 ‘Putting the Economy Back on Track Report.’
Training available to businesses
and the public
FGH Security is fortunate enough to have its own state of the art training facilities alongside their offices in Lancaster. We have established a range of close partnerships with several training providers from around the northwest. All of whom have been thoroughly vetted accordingly. This allows us to offer a very large range of courses to a multitude of potential users. With this in mind, we have courses running most days and our prices are very competitive. Below is just a small sample of what we can offer. For further information just call us.
• Level 2 National Certificate for Personal Licence Holders
• BIIAB Award in Responsible Alcohol Retailing
• SIA Door Supervisor Course 4 day Course
• SIA Security Guard Course 4 day Course
• Maybo Licensed 1-Day Physical Interventions Disengagement to Holding Course
• Maybo Licensed 1-Day Physical Interventions Disengagement to Additional Holding
• CIEH Level 1 Award in Principles of Manual Handling
• CIEH Level 2 Award in Health and Safety in the Workplace
• APR - Arrest & Plastic Restraint
• Physical Intervention Level 3 or 4 courses
Facility Hire
Our facilities are also available for hire for your business to suit your training needs. We have a large boardroom table, individual tables for up to 16 people for exam conditions, refreshment facilities, a PowerPoint projector and a Wi-Fi internet connection. Prices start from as little as £25 per day and we have discounts in place for our existing customers.
